• Exchanges will be processed within 5-10 business days after we have receive the exchanged item.
• Any original shipping charges are non-refundable.
• The customer is responsible for all return shipping charges unless the item received is incorrect or damaged.
• Livestock and Live Plants are not exchangeable.

• Planted Aquaria must first be informed of your returns or exchanges via email or telephone before shipping us back your item.
• Returned items must be in new, unopened, and unused condition.
• Any unused items must be returned in original packaging within 7 days after purchase or delivery.
• Returns may be subjected to a 10%-20% restocking fee.
• Shipping Charges are only refunded on damaged or defective items.
• Returned Item(s) must be accompanied by the invoice and original packaging.
• Livestock and Live Plants are not returnable.

If we have not processed your order yet, then you can shoot us an e-mail and we will help assist you with the cancellation.

Once an order is completed and a tracking label has been created it may be too late, but contact us nonetheless.

• Discount codes must be applied at time of checkout. You must press "Apply" to see the order total updated.

• We cannot adjust any prices after the order has been submitted.
• Coupon codes cannot be applied to previous purchases, nor can they be retroactively applied after an order has been placed.

• Only one code can be used on a purchase.

Sorry, at this time we are only shipping within Canada.

• You can either track the order in the e-mail that is sent after an order is completed, or you can login and go to the my account page and track your order there.