DOA CLAIMS
We want to make your online shopping experience for your fish and plants as worry-free as possible.
- Please make sure you're available to receive the package on the first delivery attempt.
- For online orders, you must submit your claim no more than 2 hours after package arrival.
- For in-store purchases, you must submit your claim no more than 4 hours after purchase.
- Orders for live plants and fish placed from Thursday to Sunday will be prepared and picked up on Monday to prevent packages from sitting in the courier's warehouse over the weekend.
SUBMIT YOUR DOA CLAIM
Please take a moment to submit your DOA Claim below and fill out all fields for quickest resolution.
Remember, for your claim to be valid, you must submit your claim within 2 hours of receiving your shipment.
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