Shipping Info

Planted Aquaria is pleased to offer our customers robust shipping options, depending on your location and product. 

Live plant orders are packaged within insulated foil and ice packs on the outside to ensure they stay healthy and fresh when you receive them.

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FULL SHIPPING FEES CHART

Your eligible shipping options will be automatically available based on the shipping address you enter at checkout.

Livestock and Heavy/Large Items are not eligible for Free Shipping.

ONTARIO

SHIPPING METHODMINIMUM ITEM TYPEPRICE
Flat Rate: ExpressDry$15
Plants$15
Livestock$40
Flat Rate: Overnight$50
Free Local Pickup$0
Free Shipping ($120 Min Order) (Plants Only)$0
Free Shipping ($150 Min Order) (No Livestock)$0

QUEBEC

SHIPPING METHODMINIMUM ITEM TYPEPRICE
Flat Rate: ExpressDry$15
Plants$15
Livestock$40
Flat Rate: Overnight$60
Free Shipping ($120 Min Order) (Plants Only)$0
Free Shipping ($150 Min Order) (No Livestock)$0

ALBERTA, BRITISH COLUMBIA, SASKATCHEWAN, MANITOBA

SHIPPING METHODMINIMUM ITEM TYPEPRICE
Flat Rate: StandardStandard (Dry or Live, no DOA)$25
Flat Rate: ExpressDry$25
Plants$45
Livestock$60
Flat Rate: Overnight$80
Free Shipping ($200 Min Order) (Plants Only)$0
Free Shipping ($250 Min Order) (No Livestock)$0

NEWFOUNDLAND & LABRADOR, MARITIMES (NB, NS, PEI)

SHIPPING METHODMINIMUM ITEM TYPEPRICE
Flat Rate: StandardStandard (Dry or Live, no DOA)$30
Flat Rate: ExpressDry$30
Plants$50
Livestock$75
Flat Rate: Overnight$90
Free Shipping ($200 Min Order) (Plants Only)$0
Free Shipping ($250 Min Order) (No Livestock)$0

DOA GUARANTEE

We understand complications may happen in transit for livestock and plants. We are happy to help minimize your risk shopping online with us with our comprehensive DOA Guarantee under the following conditions.

It is your responsibility to keep track and receive the package on the first delivery attempt.

Please note any live plant/fish orders placed on Thursday to Sunday will be packaged and picked up on Monday to avoid having packages sit in the couriers warehouse over the weekend.

Shipping times

Standard: 2-5 Business Days
Express: 1-2 Business Days
Overnight: 1 Business Day
*All shipments require 1 processing day on top of the shipping times.

DOA coverage for specific rates is as follows:

  • Standard Rates: No DOA
  • Express Rates: 50% Fish, 100% Plants
  • Overnight: 100% DOA

Customers placing online orders accept the following DOA guarantee conditions:

  • NO P.O BOXES - Please use home address only for live plant orders. PO Box orders will void your DOA guarantee.
  • DOA guarantee policy is for Canadian orders only. International orders DOA conditions are determined on a case by case basis.
  • All DOAs are still guaranteed in the event of delay caused by severe weather or courier-related issues.
  • We stand by our quality guaranteed livestock. Good healthy livestock will be able to handle an extra day in transit under optimal shipping conditions and proper packaging. Should your package arrive late due to courier-related issues, you may be eligible for free shipping credit which could be used towards any DOA and/or additional purchases. Please contact us if you plan to use this shipping credit to confirm eligibility.
  • Clear photos of DOA in the original packaging must be e-mailed to provided as evidence. Please ensure livestock are identifiable in the photos. The simplest method to take DOA photo is by floating the bag in your tank and taking photos of the DOA.
  • DOA credits only cover your purchase; they cannot be used towards shipping costs. There are no refunds or substitutions for DOAs.
  • In the event that we do not have the plant or livestock that was DOA upon reordering we can substitute the value for a different species of livestock ONLY.

Situations where DOA guarantees are void:

  • If a delivery is:
    1) missed
    2) delayed due to rescheduling of delivery, or
    3) package is left outdoors for an extended period of time.
  • If customer requests to change a mailing address after the order has already been packed and shipped out.
  • Any wrong address input by the customer during ordering process also voids DOA guarantee.
  • Special shipment requests outside of the regular shipment days.
  • Failure to provide DOA photos within 3 hours of receiving the package.
  • Any unidentifiable items in photos will not account for DOA guarantees.
  • Should the package be returned to Planted Aquaria (e.g. refused, missed delivery, wrong address, etc.), items, livestock and shipping costs will not be reimbursed or exchanged.